News > AFS and Ignition Launch Global Customer Success Program
AFS and Ignition Launch Global Customer Success Program
AFS Technologies and Ignition have embarked on an exciting journey with the creation of a new team – Global Customer Success (GCS). The GCS team will ensure our customers are the central focus to all areas of Ignition, from Product Development through to Services and Support. The GCS team has a mission to increase sustainable, proven value to our customers, reflecting Customer Success industry best practices demonstrated by tech giants such as Google and Microsoft.
This extension of the Global Services team is our opportunity to ensure the entire AFS organization is aligned around our customers’ needs, forming a strong line of communication to help improve the quality of our products and ensure full utilization and best practices are maintained. Global Customer Success spans across our key business units in all major regions. Our team comes with a broad range of experience and backgrounds, covering different industry verticals, solution footprints, delivery, sales and support, which we believe will help customers along every step of their journey with Ignition.
We understand and believe that however we engage with our customers, the intent is to ensure each touch point delivers something back for the time invested. To coin a phrase, as a customer with AFS and Ignition – your success will be our success. GCS aims to be Trusted Advisors to our customer base, facilitating action and initiatives that will deliver value to our partnership and encourage collaboration across all stakeholders.
About Ignition: Ignition is a single-source supply chain management solution purpose-built for distributors that is scalable and is modularized to provide the correct solution for each of our partners; large or small. The Ignition solution can include various modules including ERP, Warehouse Management, Order Management, Direct Store Delivery, and Business Analytics and Intelligence, which work together in order to drive revenue and reduce costs. The Ignition solutions automate processes and improve productivity to ensure a quick return on investment. Ignition has demonstrated to their clients that they are partnering with a trusted industry expert that understands their business and is committed to continuously driving efficiency and increased revenue for their company.
Meet our Customer Success Leadership Team
Sharon Fay
SVP, Global Operations
- 20+ years of experience in IT Operations, Support & Sales to Food & Beverage / CPG customers, 3 years with Exceedra
- Evolved career through Oracle SCM & TPM Ecosystem
Jonathan Greene
SVP, Customer Development
- 26 years of experience in management roles at AFS and Distribution Management Systems
- Partner outreach and strategy development
Phil Sweeny
VP, Strategic Accounts
- 30+ yrs. experience in the CPG industry
- Previously worked at r4 Technologies AI/ML, and Accenture leading sales and implementing business transformation software solutions
Here is what some of our clients had to say:
The AFS support team has always been helpful and a strong support system for William George. I also like the AutoTask Client Portal that is in place and the quick response that we receive.
Robin Riddle – William George
“AFS Support has continued to be a helpful partner in moving Jason’s deli to a more streamlined and innovative platform. Jason’s Deli is constantly changing and molding to a stronger and more efficient place because of AFS products and more importantly AFS Support team and I’m really happy to be a part of that transition.”
Rebecca Dailey – Jason’s Deli
“AFS has been a trusted partner of ours for years. Your team always comes through for us and did so again with our new facility.”
Sean Brown – Give & Go Prepared Foods
